Indonesia On-Demand Services Market Outlook to 2021 - Increasing Internet and Smartphone Penetration and the Advent of Superior Technology to Foster Future Growth
June 2017
89
About the Report
About the Report
The report titled "Indonesia On-Demand Services Market Outlook to 2021 - Increasing Internet and Smartphone Penetration and the Advent of Superior Technology to Foster Future Growth" provides a comprehensive analysis of the on-demand services market in Indonesia. The report covers market size on the basis of revenue and number of bookings for on-demand transport, food delivery, supermarket and groceries, beauty care, laundry, AC repair, cleaning and other services. Segmentation under on-demand transport, food delivery, supermarket and groceries and beauty services has also been showcased in the report. The report also covers company profiles of major and emerging players, customer preference, decision making process and market share of major players across various on-demand services. This report will help industry consultants, technology companies, on-demand service providers, ride hailing companies, potential entrants and other stakeholders to align their market centric strategies according to the ongoing and expected trends in the future.
Indonesia On-Demand Services Market Overview
The revenue generated from on-demand services in Indonesia augmented from USD ~ million during 2015 to USD ~ million during 2016, achieving a robust growth of ~% in 2016 compared to the previous year. The rising internet penetration coupled with increasing smartphone users and changing consumer behavior have been the primary factors driving the revenues of the on-demand services market in Indonesia during the review period.
Indonesia On-Demand Transport Service Market
The advent of ride hailing applications by major players including Uber, Go-Jek and Grab, had changed the landscape of public transport in Indonesia. The revenue generated by on-demand transport services grew ~% to reach USD ~ million during 2016 from USD ~ million during the previous year.
The total revenue generated from on-demand bike services inclined to USD ~ million during 2016, registering a total of ~ million completed orders during the same period. The total revenue generated from on-demand car services inclined to USD ~ million during 2016, registering a total of ~ million completed orders during the same period. Major players operating in this space include Uber, Go-Car and GrabCar.
Go-Jek registered ~ million completed orders from its transport services during 2016, accounting for ~% of overall on-demand bike bookings during the same period. Grab Indonesia registered a total of ~ million completed orders during 2016 from its transport services, accounting for ~% of overall on-demand bike bookings during the same year. Grab has dominated the on-demand car services market in the country GrabCar achieved a total of ~ million completed orders during 2016, accounting for ~% of on-demand car booking during the same year. Go-Jek (~ million) and Uber (~ million) had accounted for ~% and ~% respectively, to overall on-demand car bookings in the country during 2016.
Indonesia On-Demand Supermarket and Grocery Market
The revenue generated from on-demand supermarket and groceries market in Indonesia inclined ~% to USD ~ million during 2016 from USD ~ million during the previous year. The continued increase in mobile adoption and broadband penetration has aided the boost in online sales of supermarket and grocery products.
The revenue generated from the groceries (including fruits and vegetables) segment augmented to USD ~ million during 2016, accounting for ~% of overall on-demand supermarket and groceries market revenues during the same period. The revenue generated from electronics was evaluated at USD ~ million during 2016, contributing ~% to overall on-demand supermarket and groceries market revenues during the same period. Conversely, revenue generated from the lifestyle (baby and mother care products) segment was evaluated at USD ~ million during 2016, contributing ~% to overall on-demand supermarket and groceries market revenues during the same period.
Alfacart has been one of the leading companies in the on-demand supermarket and groceries market; registering ~ thousand completed orders since its inception in early 2016. HappyFresh registered a cumulative of ~ thousand completed orders during 2016, accounting for ~% of all on-demand grocery orders in the country during the same period. Matahari Mall achieved a total of ~ thousand completed orders during 2016, accounting for ~% of overall on-demand supermarket and grocery orders in the country during the same year.
Indonesia On-Demand Food Delivery Market
The revenue generated from on-demand food delivery in Indonesia grew ~% to reach USD ~ million during 2016 from USD ~ million during the previous year. The market is in its nascent stage with on-demand food delivery applications being a recent introduction in Indonesia.
The cumulative number of food delivery orders where customers preferred to pay in cash was evaluated at ~ million during 2016, accounting for ~% of overall food delivery bookings in the country. The total food delivery orders paid online was evaluated at ~ million during 2016, accounting for ~% of overall food delivery bookings in the country during the same period.
Go-Jek's food delivery division (Go-Food) has dominated the on-demand food delivery market, registering a total of ~ million completed orders during 2016. Grab-Food recorded a total of ~ million completed orders during 2016, accounting for ~% of total on-demand food delivery bookings during the same year.
Indonesia On-Demand Beauty Service Market
The revenue generated from on-demand beauty services in the country grew ~% to reach USD ~ thousand during 2016 from USD ~ thousand during the previous year. As women participation in the labor force increases, they are strapped for time and prefer to avail beauty services at the convenience of their home.
Waxing has been the most requested on-demand beauty service in Indonesia, accounting for ~% of overall on-demand beauty care orders in the country during 2016. On-Demand facial and hair care services had contributed ~% and ~% respectively, to overall on-demand beauty care orders in Indonesia during 2016.
Snapshot of Indonesia On-Demand Laundry Service Market
The revenue generated from on-demand laundry services inclined ~% to reach USD ~ thousand during 2016 from USD ~ thousand during the previous year. One of the major factors that had stimulated higher growth during 2016 was the increasing number of service providers offering premium laundry services.
Snapshot of Indonesia On-Demand AC Service Market
The revenue generated from on-demand AC services in Indonesia enhanced ~% to reach USD ~ thousand during 2016 from USD ~ thousand during 2015. The total completed orders for on-demand AC servicing increased to ~ during 2016. Conversely, the total GMV of the on-demand AC service market was estimated to be USD ~ thousand during the same year.
Snapshot of Indonesia On-Demand Cleaning Services Market
The revenue generated from on-demand cleaning services in Indonesia grew ~% to reach USD ~ thousand during 2016 from USD ~ thousand during the previous year. The on-demand cleaning service market is still in its inception stage; due to which, the total number of cleaning service orders completed by all companies operating in this space was estimated at ~ during 2016.
Future Outlook for Indonesia On-Demand Services Market
The revenue generated from on-demand services in Indonesia is projected to augment to USD ~ million during 2021 from USD ~ million during 2016, achieving a CAGR of ~% during the period 2016-2021. The prospective entry of millions of unbanked, under-banked and mobile wallet consumers into the financial system will result in the increasing prevalence of mobile payment. The rising number of individuals making everyday purchases through smartphones will drive the revenue of the on-demand services market in the country.
Key Topics Covered in the Report:
- Indonesia On-Demand Services Market Overview
- Indonesia On-Demand Transport Services Market Size by Revenue, 2015-2016
- Market Segmentation by Mode of Transport (Car/Bike), on the basis of Revenue, 2016 and By Ride Preference (Non-Sharing/Sharing), on the basis of Revenue, 2016
- Government Regulation in Indonesia On-Demand Transportation Services
- Market Share of Major Players in Indonesia On-Demand Transport Services Market
- Decision Making Process by Customers in Indonesia On-Demand Transport Services Market
- Indonesia On-Demand Supermarket and Groceries Services Market Size by Revenue, 2015-2016
- Market Segmentation by Product Categories on the basis of Revenue, 2016
- Government Regulation in Indonesia On-Demand Supermarket and Groceries Services Market
- Market Share of Major Players in Indonesia On-Demand Supermarket and Groceries Services Market
- Decision Making Process by Customers in Indonesia On-Demand Supermarket and Grocery Market
- Indonesia On-Demand Food Delivery Market Size by Revenue, 2015-2016
- Market Segmentation by Mode of Payment (Cash on Delivery/Online) on the basis of Number of Orders, 2016
- Market Share of Major Players in Indonesia On-Demand Food Delivery Market By Number of Orders, 2016
- Decision Making Process by Customers in Indonesia On-Demand Food Delivery Market
- Indonesia On-Demand Beauty Services Market Size by Revenue, 2015-2016
- Market Segmentation by Type of Service on the basis of Revenue and Number of Orders, 2016
- Snapshot of Indonesia On-Demand Laundry Services Market
- Snapshot of Indonesia On-Demand Air Conditioning Service Market
- Indonesia On-Demand Cleaning Services Market
- Trends and Developments in Indonesia On-Demand Services Market
Products
Products
on-demand Transport, Hyperlocal Services, Food Delivery, Supermarket, Groceries, Beauty Care, Laundry, AC Repair, Cleaning, Other Services
Companies
Uber, Go-Jek, Grab, PT Sumber Alfalria Trijaya (Alfacart), PT ICart (HappyFresh), Matahari Mall, PT Seekmi Global Services, Jeger Taksi, LadyJek, OjekSyari, Blu-Jek, Wheel Line, Black Garlic, Klik-Eat, Kliknklin, Clean Inc, Taptopick, Ahlijasa
Table of Contents
Table of Contents
1. Executive Summary
Indonesia On-Demand Services Market Overview
Indonesia On-Demand Transport Services Market
Indonesia On-Demand Supermarket and Grocery Market
Indonesia On-Demand Food Delivery Market
Indonesia On-Demand Beauty Services Market
Snapshot of Indonesia On-Demand Laundry Services Market
Snapshot of Indonesia On-Demand AC Service Market
Snapshot of Indonesia On-Demand Cleaning Services Market
Future Outlook for Indonesia On-Demand Services Market
2. Research Methodology
2.1. Market Definitions
2.2. Abbreviations
2.3. Market Sizing and Modeling
Consolidated Research Approach
Market Sizing - Indonesia On-Demand Services Market
Limitations
3. Indonesia On-Demand Services Market Overview
3.1. Market Size by Revenue, 2015-2016
3.2. Segmentation by Cities, 2016
4. Indonesia On-Demand Transport Services Market
4.1. Market Size by Revenue, 2015-2016
4.2. Market Segmentation
4.2.1. By Mode of Transport (Car/Bike), on the basis of Revenue, 2016
By Ride Preference (Non-Sharing/Sharing), on the basis of Revenue, 2016
4.3. Government Regulation in Indonesia On-Demand Transportation Services
4.4. Market Share of Major Players in Indonesia On-Demand Transport Services Market
4.4.1. On-Demand Bike Services Market Share, on the basis of Number of Bookings, 2016
4.4.2. On-Demand Car Services Market Share, on the basis of Number of Bookings, 2016
4.5. Decision Making Process by Customers in Indonesia On-Demand Transport Services Market
5. Indonesia On-Demand Supermarket and Groceries Services Market
5.1. Market Size by Revenue, 2015-2016
5.2. Market Segmentation
5.2.1. By Product Categories on the basis of Revenue, 2016
5.3. Government Regulation in Indonesia On-Demand Supermarket and Groceries Services Market
5.4. Market Share of Major Players in Indonesia On-Demand Supermarket and Groceries Services Market
5.5. Decision Making Process by Customers in Indonesia On-Demand Supermarket and Grocery Market
6. Indonesia On-Demand Food Delivery Market
6.1. Market Size by Revenue, 2015-2016
6.2. Market Segmentation
6.2.1. By Mode of Payment (Cash on Delivery/Online) on the basis of Number of Orders, 2016
6.3. Market Share of Major Players in Indonesia On-Demand Food Delivery Market
6.3.1. By Number of Orders, 2016
6.4. Decision Making Process by Customers in Indonesia On-Demand Food Delivery Market
7. Indonesia On-Demand Beauty Services Market
7.1. Market Size by Revenue, 2015-2016
7.2. Market Segmentation by Type of Service on the basis of Revenue and Number of Orders, 2016
8. Snapshot of Indonesia On-Demand Laundry Services Market
9. Snapshot of Indonesia On-Demand Air Conditioning Service Market
10. Snapshot of Indonesia On-Demand Cleaning Services Market
11. Trends and Developments in Indonesia On-Demand Services Market
Transport and Groceries Segment have Dominated Indonesia On-Demand Service Market
Increasing Demand for Ride Sharing and Two-Wheeler Transport Services
One Stop (Application) for All On-Demand Services
Increasing Demand for Ad-Hoc Services
Technological Advancements Through Mergers and Acquisitions
12. Company Profile of Major Players in Indonesia On-Demand Services Market
12.1. Go-Jek Indonesia
12.2. Grab Indonesia
12.3. Uber Indonesia
12.4. PT Sumber Alfalria Trijaya (Alfacart.com)
12.5. PT Icart Group (HappyFresh.com)
12.6. PT Seekmi Global Services
12.7. Emerging Players in Indonesia On-Demand Services Market
13. Future Outlook for Indonesia On-Demand Services Market
By Segments, 2017-2021
14. Analyst Recommendations
On-Demand Transport Services
On-Demand Supermarket and Groceries Services Market
On-Demand Food Delivery Market
Other On-Demand Services in Indonesia
Disclaimer
Contact Us
List of Figure
Figure 3-1: Indonesia On-Demand Services Market Size on the basis of Revenue in USD Million, 2015-2016
Figure 3-2: Indonesia On-Demand Service Market Segmentation by Major Services (Transport, Groceries, Food Delivery and Others), on the basis of Revenue in Percentage (%), 2015-2016
Figure 4-1: Indonesia On-Demand Transport Services Market Size on the basis of Revenue in USD Million, 2015-2016
Figure 4-2: Indonesia On-Demand Transport Services Market Segmentation by Mode of Transport (Car/Bike), on the basis of Revenue in Percentage, 2016
Figure 4-3: Market Share of Major Players in Indonesia On-Demand Bike Services Market on the basis of Number of Bookings in Percentage (%), 2016
Figure 4-4: Market Share of Major Players in Indonesia On-Demand Car Services Market on the basis of Number of Bookings in Percentage (%), 2016
Figure 5-1: Indonesia On-Demand Supermarket and Groceries Market Size on the basis of Revenue in USD Million, 2015-2016
Figure 5-2: Indonesia On-Demand Supermarket and Groceries Market Segmentation by Product Categories (Groceries, Electronics, Lifestyle and Apparel), on the basis of Revenue in Percentage (%), 2016
Figure 5-3: Market Share of Major Players in Indonesia On-Demand Supermarket and Groceries Services Market on the basis of Number of Bookings in Percentage (%), 2016
Figure 6-1: Indonesia On-Demand Food Delivery Market Size on the basis of Revenue in USD Million, 2015-2016
Figure 6-2: Indonesia On-Demand Food Delivery Market Segmentation by Mode of Payment (Cash on Delivery/Online) on the basis of Number of Order Percentage (%), 2016
Figure 6-3: Market Share of Major Players in Indonesia On-Demand Food Delivery Market by Number of Bookings in Percentage (%), 2016
Figure 7-1: Indonesia Beauty Services Market Size on the basis of Revenue in USD Thousands, 2015-2016
Figure 7-2: Indonesia On-Demand Beauty Care Services Market by Type of Booking on the basis of Number of Orders in Percentage (%), 2016
Figure 8-1: Indonesia On-Demand Laundry Service Market Size on the basis of Revenue in USD Thousand, 2015-2016
Figure 9-1: Indonesia On-Demand Air Conditioning Services Market Size on the basis of Revenue in USD Thousand, 2015-2016
Figure 10-1: Indonesia On-Demand Cleaning Services Market Size on the basis of Revenue in USD thousand, 2015-2016
Figure 13-1: Future Outlook for Indonesia On-Demand Service Market Size on the basis of Revenue in USD Million and Growth Rate in Percentage, 2017-2021
Figure 13-2: Future Outlook for Indonesia On-Demand Service Market Segmentation by Major Segments (Transport, Groceries, Food Delivery and Others), on the basis of Revenue in Percentage (%), 2017-2021
List of Table
Table 3-1: Indonesia On-Demand Service Market Segmentation by Major Services (Transport, Groceries, Food Delivery and Others), on the basis of Revenue in USD Thousand, 2015-2016
Table 3-2: Indonesia On-Demand Market Segmentation by Cities (Jakarta, Surabaya, Bandung, Medan and Yogyakarta) on the basis of Rank, 2016
Table 4-2: Key Developments in Indonesia On-Demand Transport Services Market Segmentation by Mode of Transport (Car/Bike), on the basis of Revenue in USD Million, 2016
Table 4-3: Key Developments in Indonesia On-Demand Car Services Market Segmentation by Ride Preference (Non-Sharing/Sharing), on the basis of Revenue in USD Million, 2016
Table 4-4: Key Takeaways from Government Regulation No. PM 32 by Indonesia Ministry of Transportation, 2016
Table 4-5: Market Share of Major Players in Indonesia On-Demand Bike Services Market on the basis of Number of Bookings in Million, 2016
Table 4-6: Market Share of Major Players in Indonesia On-Demand Car Services Market on the basis of Number of Bookings in Million, 2016
Table 4-7: Decision Making Process by Customers in Indonesia On-Demand Transport Services Market
Table 5-1: Key Developments in Indonesia On-Demand Supermarket and Groceries Market Segmentation by Product Categories (Groceries, Electronics, Lifestyle and Apparel), on the basis of Revenue in USD Million, 2016
Table 5-2: Market Share of Major Players in Indonesia On-Demand Supermarket and Groceries Services Market on the basis of Number of Bookings in Thousands, 2016
Table 5-3: Decision Making Process by Customers in Indonesia On-Demand Supermarket and Groceries Market, 2016
Table 6-1: Key Developments in Indonesia On-Demand Food Delivery Market Segmentation by Mode of Payment (Cash on Delivery/Online) on the basis of Number of Order in Million, 2016
Table 6-2: Market Share of Major Players in Indonesia On-Demand Food Delivery Market by Number of Bookings in Million, 2016
Table 6-3: Decision Making Process by Customers in Indonesia On-Demand Food Delivery Market, 2016
Table 7-1: Key Developments in Indonesia On-Demand Beauty Care Services Market by Type of Booking on the basis of Revenue and Number of Orders, 2016
Table 12-1: Company Profile for Go-Jek Indonesia including Company Overview, Management, Funding, Acquisitions, Key Statistics and Other Parameters, 2016
Table 12-2: Company Profile for Grab Indonesia including Company Overview, Management, Funding, Key Statistics and Other Parameters, 2016
Table 12-3: Company Profile for Uber Indonesia including Company Overview, Management, Funding, Business Model, Key Statistics and Other Parameters, 2016
Table 12-4: Company Profile for Alfacart.com including Company Overview, Management, Consumer Profile, Key Statistics and Other Parameters, 2016
Table 12-5: Company Profile for HappyFresh.com including Company Overview, Management, Funding, Order Process, Key Statistics and Other Parameters, 2016
Table 12-6: Company Profile for PT Seekmi Global Services including Company Overview, Management, Funding, Working and Business Model, Key Statistics and Other Parameters, 2016
Table 12-7: Emerging Players in Indonesia On-Demand Services Market
Table 13-1: Key Developments in Indonesia On-Demand Services Market, 2016-2021
Table 13-2: Future Outlook for Indonesia On-Demand Service Market Segmentation by Major Segments (Transport, Groceries, Food Delivery and Others), on the basis of Revenue in USD Million, 2017-2021
Table 14-1: Analyst Recommendation for New and Existing Players in Indonesia On-Demand Transport Services
Table 14-2: Analyst Recommendation for New and Existing Players in Indonesia On-Demand Supermarket and Groceries Services Market
Table 14-3: Analyst Recommendation for New and Existing Players in Indonesia On-Demand Food Delivery Market
Table 14-4: Analyst Recommendation for Other On-Demand Services in Indonesia
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