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Report Title

Global Field Service Management Market By Solutions (Schedule and Dispatch, Work Order Management, Tracking and Performance Management, Inventory Management, Billing and Invoicing, and Reporting and Dashboards); By Services ( Deployment and Integration, Support and Maintenance, and Consulting); By Industries; By Deployment Mode (On-premises and Cloud); By Regions (North America, Europe, Asia Pacific, Middle East Africa, and Latin America) Drivers, Opportunities, Restraints, Trends, and Forecast to 2023

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Global Field Service Management Market By Solutions (Schedule and Dispatch, Work Order Management, Tracking and Performance Management, Inventory Management, Billing and Invoicing, and Reporting and Dashboards); By Services ( Deployment and Integration, Support and Maintenance, and Consulting); By Industries; By Deployment Mode (On-premises and Cloud); By Regions (North America, Europe, Asia Pacific, Middle East Africa, and Latin America) Drivers, Opportunities, Restraints, Trends, and Forecast to 2023


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Global Field Service Management Market By Solutions (Schedule and Dispatch, Work Order Management, Tracking and Performance Management, Inventory Management, Billing and Invoicing, and Reporting and Dashboards); By Services ( Deployment and Integration, Support and Maintenance, and Consulting); By Industries; By Deployment Mode (On-premises and Cloud); By Regions (North America, Europe, Asia Pacific, Middle East Africa, and Latin America) Drivers, Opportunities, Restraints, Trends, and Forecast to 2023

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Global Field Service Management Market By Solutions (Schedule and Dispatch, Work Order Management, Tracking and Performance Management, Inventory Management, Billing and Invoicing, and Reporting and Dashboards); By Services ( Deployment and Integration, Support and Maintenance, and Consulting); By Industries; By Deployment Mode (On-premises and Cloud); By Regions (North America, Europe, Asia Pacific, Middle East Africa, and Latin America) Drivers, Opportunities, Restraints, Trends, and Forecast to 2023



Executive Summary

Field Service Management Market: Drivers, Restraints, Opportunities, Trends, and Forecasts up to 2023

Overview:

Over the past few years, the usage of mobile devices and smart applications has enhanced the capabilities of software to track field professionals in service organizations. The increase in adoption of wearables and IoT has enriched the capabilities of FSM solutions in tracking the inventory and equipment in the field. Furthermore, the automation of field service processes with existing systems such as CRM, ERP and others have improved the overall business of an organization.

 

Market Revenue and Segmentation Analysis:

The field service management market revenue is estimated to reach USD 3.18 billion in 2018 and is expected to reach USD 6.98 billion by 2023, growing at a CAGR of 17.06% during the forecast period 2018-2023. The solutions include schedule and dispatch, work order management, tracking and performance management, inventory management, billing and invoicing, and reporting and dashboards. The billing and invoicing solution segment is expected to grow at the highest CAGR during the forecast period. The Asia Pacific region is expected to realize the potential of implementing the FSM solutions and maximize the productivity of the field workers.

 

The services types include deployment & integration, support and maintenance, and consulting. The deployment & integration holds the largest market size in services. The adoption of FSM solution is the highest in North America owing to an early adoption of technology and optimization of service processes. The cloud deployment mode offers enterprises to opt for SaaS on subscription basis rather than incurring costs on hardware and infrastructure. The Asia Pacific region holds a huge potential for the FSM vendors and is expected to grow at the highest CAGR during the forecast period 2018-2023.

 

The organization size includes large enterprises and SMEs. The large enterprises will hold the larger market share in 2018, however the SMEs are expected to grow at higher CAGR. The service organizations are facing tremendous competition in the market and SMEs are facing a resource crunch. The FSM solutions will help SMEs to maximize the productivity of their limited workforce.

 

The industry vertical includes energy and utilities, manufacturing, telecom and IT, construction and real estate, healthcare and life sciences, transportation and logistics, BFSI and others. The FSM market is dominated by the North American vendors. The vendors from Europe are expected to follow North America and expand its reach to new customers. The manufacturing, energy and utilities, and telecom and IT, are the major contributors to the FSM market.

 

 

 

Regions Analysis:

The countries covered in the report are North America, Europe, Asia Pacific, Middle East Africa, and Latin America. The countries covered are US, Canada, Germany, UK, France, Sweden, Spain, China, India, Australia, Japan, Singapore, South Africa (RSA), United Arab Emirates (UAE), Brazil and Mexico.

Benefits and Vendors

The report contains an in-depth analysis of vendor profiles, which include financial health, business units, key business priorities, SWOT, strategies, and views; and competitive landscape. Integration of technologies such as mobility, IoT, AI, and automation are expected to impact the FSM offerings in the market. Companies profiled in the report are Microsoft, Salesforce, IBM, SAP, Oracle, IFS, ClickSoftware, ServiceMax, ServicePower, and Jobber.

The study offers a comprehensive analysis of the Field Service Management market. Bringing out the complete key insights of the industry, the report aims to provide an opportunity for companies to understand the latest trends, current market scenario, government initiatives, and technologies related to the market. In addition, it helps the venture capitalists in understanding the companies better and take informed decisions.

Table of Contents

1. Industry Outlook 11

1.1 Industry Overview 11

1.2 Industry Trends 12

1.3 PEST Analysis 13

2. Report Outline 14

2.1 Report Scope 14

2.2 Report Summary 15

2.3 Research Methodology 17

2.4 Report Assumptions 18

3. Market Snapshot 19

3.1 Total Addressable Market 19

3.2 Segmented Addressable Market 19

4. Market Outlook 21

4.1 Overview 21

4.2 Market Trends 22

4.3 Market Segmentation 23

4.4 Porter 5 (Five) Forces 24

5. Market Characteristics 25

5.1 Evolution 25

5.2 Market Dynamics 26

5.2.1 Drivers 27

5.2.1.1 Better planning of projects 27

5.2.1.2 Increased mobile device adoption 27

5.2.1.3 Streamline work allocation and automation 27

5.2.2 Restraints 27

5.2.2.1 Relying on manual processing of data for the field professionals 27

5.2.2.2 Lack of knowledge to operate the FSM solutions 27

5.2.3 Opportunities 27

5.2.3.1 Enhance the tracking and performance management of field workers 27

5.2.3.2 Growing digitalization in the Asia Pacific and Middle East Region 28

5.2.4 DRO-Impact Analysis 28

6. Solutions: Market Size and Analysis 29

6.1 Overview 29

6.2 Schedule and Dispatch 30

6.3 Work Order Management 30

6.4 Tracking and Performance Management 31

6.5 Inventory Management 32

6.6 Billing and Invoicing 32

6.7 Reporting and Dashboards 33

7. Services: Market Size and Analysis 35

7.1 Overview 35

7.2 Deployment and Integration 35

7.3 Support and Maintenance 36

7.4 Consulting 37

8. Deployment Mode: Market Size and Analysis 38

8.1 Overview 38

8.2 On-premises 38

8.3 Cloud 39

9. Organization Size: Market Size and Analysis 40

9.1 Overview 40

9.2 Large Enterprises 40

9.3 SMEs 41

10. Verticals: Market Size and Analysis 42

10.1 Overview 42

1.1.1 Market Size and Analysis 42

10.2 Energy and Utilities 43

10.3 Manufacturing 43

10.4 Telecom and IT 44

10.5 Construction and Real Estate 45

10.6 Healthcare and Life Sciences 45

10.7 Transportation and Logistics 46

10.8 BFSI 47

10.9 Others 47

11. Regions: Market Size and Analysis 49

11.1 Overview 49

11.1.1 Market Size and Analysis 49

11.2 North America 50

11.2.1 US 51

11.2.2 Canada 51

11.3 Europe 52

11.3.1 Germany 53

11.3.2 UK 53

11.3.3 FRANCE 54

11.3.4 SWEDEN 54

11.3.5 SPAIN 55

11.3.6 REST OF EUROPE 55

11.4 Asia Pacific 56

11.4.1 CHINA 57

11.4.2 INDIA 57

11.4.3 Australia 58

11.4.4 JAPAN 58

11.4.5 SINGAPORE 59

11.4.6 REST OF ASIA PACIFIC 59

11.5 Middle-East Africa 60

11.5.1 REPUBLIC OF SOUTH AFRICA (RSA) 60

11.5.2 UNITED ARAB EMIRATES (UAE) 61

11.5.3 REST of MEA 61

11.6 Latin America 62

11.6.1 BRAZIL 63

11.6.2 MEXICO 63

11.6.3 REST of LATIN AMERICA 64

12. Vendor Profiles 65

12.1 Microsoft Corporation 65

12.1.1 Overview 65

12.1.2 Business Unit 66

12.1.3 Geographic Revenue 67

12.1.4 Business Focus 67

12.1.5 SWOT Analysis 67

12.2 Salesforce 68

12.2.1 Overview 68

12.2.2 Business Unit 70

12.2.3 Geographic Revenue 70

12.2.4 Business Focus 71

12.2.5 SWOT Analysis 71

12.3 IBM 72

12.3.1 Overview 72

12.3.2 Business Unit 73

12.3.3 Geographic Revenue 74

12.3.4 Business Focus 74

12.3.5 SWOT analysis 75

12.4 SAP 75

12.4.1 Overview 75

12.4.2 Business Unit 77

12.4.3 Geographic Presence 77

12.4.4 Business Focus 77

12.4.5 SWOT Analysis 78

12.5 Oracle 78

12.5.1 Overview 78

12.5.2 Business Unit 80

12.5.3 Geographic Revenue 81

12.5.4 Business Focus 81

12.5.5 SWOT Analysis 82

13. Companies to Watch For 83

13.1 IFS 83

13.1.1 Overview 83

13.1.2 Offerings: 83

Field Service Management Market: 83

13.2 ClickSoftware 83

13.2.1 Overview 83

13.2.2 Offerings: 84

Field Service Management Market: 84

13.3 ServiceMax 84

13.3.1 Overview 84

13.3.2 Offerings: 84

Field Service Management Market: 84

13.4 ServicePower 84

13.4.1 Overview 84

13.4.2 Offerings: 85

Field Service Management Market: 85

13.5 Jobber 85

13.5.1 Overview 85

13.5.2 Offerings: 85

Field Service Management Market: 85

14. Competitive Landscape 86

14.1 Competitor Comparison Analysis 86

15. Annexure 88

Abbreviations 88

 

 

To know more information on Purchase by Section, please send a mail to sales@kenresearch.com

Charts

 

CHART 1 PEST ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT MARKET 13

CHART 2 RESEARCH METHODOLOGY OF GLOBAL FIELD SERVICE MANAGEMENT MARKET 17

CHART 3 GLOBAL MOBILE RESOURCE MANAGEMENT MARKET REVENUE, 2018-2023 (USD BILLION) 19

CHART 4 FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2023 (USD BILLION) 19

CHART 5 FIELD SERVICEMANAGEMENT MARKET SEGMENTATION 23

CHART 6 PORTERS 5 FORCES ON FIELD SERVICE MANAGEMENT MARKET 24

CHART 7 EVOLUTION OF FIELD SERVICE MANAGEMENT 25

CHART 8 MARKET DYNAMICS-DRIVERS, RESTRAINTS, AND OPPORTUNITIES 26

CHART 9 DRO-IMPACT ANALYSIS OF EUROPE FIELD SERVICE MANAGEMENT MARKET 28

CHART 10 SCHEDULE AND DISPATCH MARKET REVENUE, 2016-2023 (USD MILLION) 30

CHART 11 WORK ORDER MANAGEMENT MARKET REVENUE, 2016-2023 (USD MILLION) 31

CHART 12 TRACKING AND PERFORMANCE MANAGEMENT MARKET REVENUE, 2016-2023 (USD MILLION) 31

CHART 13 INVENTORY MANAGEMENT MARKET REVENUE, 2016-2023 (USD MILLION) 32

CHART 14 BILLING AND INVOICING MARKET REVENUE, 2016-2023 (USD MILLION) 33

CHART 15 REPORTING AND DASHBOARDS MARKET REVENUE, 2016-2023 (USD MILLION) 33

CHART 16 DEPLOYMENT AND INTEGRATION MARKET REVENUE, 2016-2023 (USD MILLION) 35

CHART 17 SUPPORT AND MAINTENANCE MARKET REVENUE, 2016-2023 (USD MILLION) 36

CHART 18 CONSULTING MARKET REVENUE, 2016-2023 (USD MILLION) 37

CHART 19 ON-PREMISES MARKET REVENUE, 2016-2023 (USD MILLION) 39

CHART 20 CLOUD MARKET REVENUE, 2016-2023 (USD MILLION) 39

CHART 21 LARGE ENTERPRISES MARKET REVENUE, 2016-2023 (USD MILLION) 41

CHART 22 SMES MARKET REVENUE, 2016-2023 (USD MILLION) 41

CHART 23 ENERGY AND UTILITIES MARKET REVENUE, 2016-2023 (USD BILLION) 43

CHART 24 MANUFACTURING MARKET REVENUE, 2016-2023 (USD MILLION) 43

CHART 25 TELECOM AND IT MARKET REVENUE, 2016-2023 (USD MILLION) 44

CHART 26 CONSTRUCTION AND REAL ESTATE MARKET REVENUE, 2016-2023 (USD MILLION) 45

CHART 27 HEALTHCARE AND LIFESCIENCES MARKET REVENUE, 2016-2023 (USD MILLION) 46

CHART 28 TRANSPORTATION AND LOGISTICS MARKET REVENUE, 2016-2023 (USD MILLION) 46

CHART 29 BFSI MARKET REVENUE, 2016-2023 (USD MILLION) 47

CHART 30 OTHERS MARKET REVENUE, 2016-2023 (USD MILLION) 48

CHART 31 NORTH AMERICA MARKET REVENUE, 2016-2023 (USD MILLION) 50

CHART 56 MICROSOFT: OVERVIEW SNAPSHOT 65

CHART 57 MICROSOFT: BUSINESS UNITS 66

CHART 58 MICROSOFT: GEOGRAPHIC REVENUE 67

CHART 59 MICROSOFT: SWOT ANALYSIS 67

CHART 60 SALESFORCE: OVERVIEW SNAPSHOT 68

CHART 61 SALESFORCE: BUSINESS UNITS 70

CHART 62 SALESFORCE: GEOGRAPHIC REVENUE 70

CHART 63 SALESFORCE: SWOT ANALYSIS 71

CHART 64 IBM: OVERVIEW SNAPSHOT 72

CHART 65 IBM: BUSINESS UNITS 73

CHART 66 IBM: GEOGRAPHIC REVENUE 74

CHART 67 IBM: SWOT ANALYSIS 75

CHART 68 SAP: OVERVIEW SNAPSHOT 76

CHART 69 SAP: BUSINESS UNITS 77

CHART 70 SAP: GEOGRAPHIC PRESENCE 77

CHART 71 SAP: SWOT ANALYSIS 78

CHART 72 ORACLE: OVERVIEW SNAPSHOT 79

CHART 73 ORACLE: BUSINESS UNITS 80

CHART 74 ORACLE: GEOGRAPHIC REVENUE 81

CHART 75 ORACLE: SWOT ANALYSIS 82

CHART 76 FIELD SERVICE MANAGEMENT MARKET: COMPETITIVE LANDSCAPE 86

 

 

 

Tables

 

TABLE 1 GLOBAL FIELD SERVICE MANAGEMENT REVENUE BY SOLUTIONS, 2016-2023 (USD MILLION) 29

TABLE 2 GLOBAL FIELD SERVICE MANAGEMENT MARKET GROWTH BY SOLUTIONS, 2017-2023, (Y-O-Y, %) 29

TABLE 3 FIELD SERVICE MANAGEMENT MARKET REVENUE BY SERVICE, 2016-2023 (USD MILLION) 35

TABLE 4 FIELD SERVICE MANAGEMENT MARKET GROWTH BY SERVICE TYPE, 2017-2023, (Y-O-Y, %) 35

TABLE 5 FIELD SERVICE MANAGEMENT MARKET REVENUE BY DEPLOYMENT MODE, 2016-2023 (USD MILLION) 38

TABLE 6 FIELD SERVICE MANAGEMENT TICKETING MARKET GROWTH BY DEPLOYMENT MODE, 2017-2023, Y-O-Y (%) 38

TABLE 7 FIELD SERVICE MANAGEMENT MARKET REVENUE BY ORGANIZATION SIZE, 2016-2023 (USD MILLION) 40

TABLE 8 FIELD SERVICE MANAGEMENT TICKETING MARKET GROWTH BY ORGANIZATION SIZE, 2016-2023, Y-O-Y (%) 40

TABLE 9 FIELD SERVICE MANAGEMENT MARKET REVENUE BY VERTICALS, 2016-2023 (USD MILLION) 42

TABLE 10 FIELD SERVICE MANAGEMENT MARKET GROWTH BY VERTICALS, 2017-2023 (Y-O-Y, %) 42

TABLE 11 FIELD SERVICE MANAGEMENT MARKET REVENUE BY REGION, 2016-2023 (USD MILLION) 49

TABLE 12 FIELD SERVICE MANAGEMENT MARKET GROWTH BY REGIONS, 2017-2023 (Y-O-Y, %) 49

TABLE 13 FIELD SERVICE MANAGEMENT MARKET GROWTH BY COUNTRY, 2016-2023 (USD MILLION) 50

 

 

Microsoft, Salesforce, IBM, SAP, Oracle, IFS, ClickSoftware, ServiceMax, ServicePower, and Jobber


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