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Report Title

BPO Services in Europe

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BPO Services in Europe



Executive Summary

BPO Services in Europe

Summary

BPO Services in Europe industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the Europe bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights

BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.

The European BPO Services market had total revenues of $50,214.8m in 2016, representing a compound annual growth rate (CAGR) of 3.7% between 2012 and 2016.

Within Europe the UK is by far the biggest market in value terms almost, 4 times the size of France which is the second largest.

The performance of the market is forecast to decelerate, with an anticipated CAGR of 2.9% for the five-year period 2016-2021, which is expected to drive the market to a value of $58,031.1m by the end of 2021.

Scope

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Europe

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Europe

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the Europe bpo services market with five year forecasts

Reasons to Buy

What was the size of the Europe bpo services market by value in 2016?

What will be the size of the Europe bpo services market in 2021?

What factors are affecting the strength of competition in the Europe bpo services market?

How has the market performed over the last five years?

What are the main segments that make up Europe's bpo services market?

Table of Contents

Executive Summary

Market value

Market value forecast

Category segmentation

Geography segmentation

Market rivalry

Market Overview

Market definition

Market analysis

Market Data

Market value

Market Segmentation

Category segmentation

Geography segmentation

Market Outlook

Market value forecast

Five Forces Analysis

Summary

Buyer power

Supplier power

New entrants

Threat of substitutes

Degree of rivalry

Leading Companies

Accenture Plc

Cap Gemini S.A.

ISS A/S

Telus International

Methodology

Industry associations

Related MarketLine research

Appendix

About MarketLine

To know more information on Purchase by Section, please send a mail to sales@kenresearch.com

List of Figures

Figure 1: Europe bpo services market value: $ million, 2012-16

Figure 2: Europe bpo services market category segmentation: % share, by value, 2016

Figure 3: Europe bpo services market geography segmentation: % share, by value, 2016

Figure 4: Europe bpo services market value forecast: $ million, 2016-21

Figure 5: Forces driving competition in the bpo services market in Europe, 2016

Figure 6: Drivers of buyer power in the bpo services market in Europe, 2016

Figure 7: Drivers of supplier power in the bpo services market in Europe, 2016

Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2016

Figure 9: Factors influencing the threat of substitutes in the bpo services market in Europe, 2016

Figure 10: Drivers of degree of rivalry in the bpo services market in Europe, 2016

Figure 11: Accenture Plc: revenues & profitability

Figure 12: Accenture Plc: assets & liabilities

Figure 13: Cap Gemini S.A.: revenues & profitability

Figure 14: Cap Gemini S.A.: assets & liabilities

Figure 15: ISS A/S: revenues & profitability

Figure 16: ISS A/S: assets & liabilities

List of Tables

Table 1: Europe bpo services market value: $ million, 2012-16

Table 2: Europe bpo services market category segmentation: $ million, 2016

Table 3: Europe bpo services market geography segmentation: $ million, 2016

Table 4: Europe bpo services market value forecast: $ million, 2016-21

Table 5: Accenture Plc: key facts

Table 6: Accenture Plc: key financials ($)

Table 7: Accenture Plc: key financial ratios

Table 8: Cap Gemini S.A.: key facts

Table 9: Cap Gemini S.A.: key financials ($)

Table 10: Cap Gemini S.A.: key financials (EUR)

Table 11: Cap Gemini S.A.: key financial ratios

Table 12: ISS A/S: key facts

Table 13: ISS A/S: key financials ($)

Table 14: ISS A/S: key financials (DKK)

Table 15: ISS A/S: key financial ratios

Table 16: Telus International: key facts

Single User License:
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Corporate User License:
Report can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

Accenture Plc, Cap Gemini S.A., ISS A/S, Telus International


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